Payment and billing

To access the Payment and billing page, click on the organization name in the top right of the navigation bar and then click on Payment and billing. You must be an organization owner to see this page.

The Payment and billing page shows you:

• your usage for the current month
• the date for your next invoice
• the payment method on the account
• a cost breakdown for cloud storage, cloud data upload, cloud data egress, remote control, and standard compute costs
• all your monthly invoices

Add a payment method

1. Click on the organization name in the top right of the navigation bar and then click on Payment and billing. You must be an organization owner to see this page.
2. Under Payment method, click Add payment method.
3. Fill in the form with your credit card details or a US bank account.

Change payment method

To replace the credit card details or bank account details used for an organization, you must have access to the organization’s billing settings. Follow these steps:

1. Click on the organization name in the top right of the navigation bar and then click on Payment and billing. You must be an organization owner to see this page.
2. Under Payment method, click Remove payment method.
3. Confirm the removal when prompted.
4. Under Payment method, click Add payment method.
5. Fill in the form with your credit card details or a US bank account.

Download an invoice

You can view all your monthly invoices for your organization:

1. Click on the organization name in the top right of the navigation bar and then click on Payment and billing. You must be an organization owner to see this page.
2. Find the Invoices section of the Payment & Billing page.
3. Click on Download (PDF) next to the relevant month.

Set billing alerts

You can set alerts to receive an email notification when your monthly spend exceeds a certain threshold:

1. Click on the organization name in the top right of the navigation bar and then click on Payment and billing. You must be an organization owner to see this page.
2. Scroll to the bottom of the Payment & Billing page.
3. Click Set amount and enter a monthly threshold.

Help

For questions about your bill, email billing@viam.com. You can expect a response within 1–3 business days.

Access billing information programmatically

The billing client API supports the following methods to retrieve billing information from the Viam app: